Terms & Conditions

Terms & Conditions for Seven Casino
Introduction and Acceptance of Terms

By registering, accessing, or using Seven Casino (the "Platform"), you agree to be bound by these Terms & Conditions (the "Terms"). These Terms govern your use of the Platform, games, promotions, payment services, and any other features provided by Seven Casino. If you do not agree to these Terms, you must not use the Platform.

Seven Casino reserves the right to update these Terms at any time. Where material changes are made, Seven Casino will provide notice through the Platform or by email. Continued use of the Platform after such updates constitutes acceptance of the revised Terms.

Licensing and Regulatory Oversight

Seven Casino operates under the regulatory oversight of the United Kingdom Gambling Commission (UKGC), Licence No. 000-039847-R-319286-001. The Platform complies with applicable rules and consumer protection standards under that licence.

Eligibility and Account Registration
Eligibility Requirements

To use Seven Casino you must:

• Be at least 18 years old or of the legal gambling age in your jurisdiction, whichever is higher.
• Be located in a jurisdiction where Seven Casino is permitted to operate and accept players.
• Provide accurate and truthful information during registration and at all times while your account is active.

Seven Casino may refuse service to applicants and may restrict or close accounts where regulatory, verification, or other concerns arise.

Geographic Restrictions

Seven Casino is not available to residents of certain jurisdictions. Restricted countries include, but are not limited to: United States, China, Russia, Iran, Syria, North Korea, South Korea, Malaysia, Singapore and other territories where online gambling is prohibited. Eligibility is determined by the details you provide at registration and by geolocation checks. Attempts to circumvent these restrictions may result in account closure and forfeiture of funds.

Account Registration Rules

To open an account you must:

• Complete the online registration process by providing a valid email address, a secure password, full name, date of birth, country of residence, and other information requested.
• Verify your email address via the verification link sent to your inbox and verify your mobile number by SMS when prompted.
• Accept the Platform’s Terms and Privacy Policy during registration.

Account registration is completed immediately after email confirmation. Full withdrawal capability is subject to completion of identity verification as described below.

One Account per User Policy

Each individual may hold only one Seven Casino account. One account is permitted per household and per registered payment method, unless expressly authorised in writing by Seven Casino. Multiple accounts, account sharing, or otherwise splitting play between accounts to gain promotional advantage is prohibited and may result in account closure and forfeiture of funds.

Account Accuracy and Ongoing Obligations

You warrant that all information provided to Seven Casino is accurate, current and complete. You must promptly update your account information if circumstances change. Failure to maintain accurate information may result in restrictions on your account and delays in processing payments.

Identity Verification and Know Your Customer (KYC)
Documents and Timing

Seven Casino requires KYC verification to comply with regulatory and anti-money laundering requirements. Typical documentation requested includes:

• Government-issued photo ID (passport, driving licence, national ID).
• Proof of address dated within the last 3 months (utility bill, bank statement, council tax letter).
• Payment method verification (bank statement or card screenshot showing the last four digits).

Verification is reviewed by Seven Casino’s compliance team and is typically completed within 24–48 business hours during business days. Verification must be completed before processing withdrawals or when security checks are triggered.

Verification before Withdrawals

All withdrawal requests are subject to successful KYC verification. Seven Casino will not process withdrawals until required documentation and checks are completed. Seven Casino may also request additional documentation or information at any time to satisfy regulatory or security obligations.

Account Security and Login Credentials
Passwords and Credential Protection

You are responsible for maintaining the confidentiality of your account login credentials. Choose a strong password and do not share it. Seven Casino provides features such as biometric login for mobile apps (Face ID/Touch ID on iOS, fingerprint on Android) where available; these should be secured on your device.

If you suspect unauthorized access or a breach of your credentials, you must notify Seven Casino immediately. Seven Casino may suspend access pending investigation.

Account Security Responsibilities

You must:

• Keep your contact details and identity documents accurate and current.
• Not share account access or allow others to use your account.
• Log out after each session on shared or public devices.
• Comply with any additional security steps requested by Seven Casino.

Seven Casino will take reasonable technical and organisational measures to protect user data, including TLS 1.3 encryption for data in transit and AES‑256 encryption for data at rest. However, you remain responsible for protecting your devices and login details.

Prohibited Conduct and Fraud Prevention
Restricted Behaviour

You must not:

• Use false, fraudulent or deceptive information during registration or while using the Platform.
• Attempt to access accounts that do not belong to you.
• Attempt to manipulate games, systems, or promotions, including collusion or use of bots, scripts or automated plays.
• Attempt to circumvent geo-restrictions or use VPNs or proxy services to bypass regional rules.
• Cash out or transfer funds from activities that have been identified as fraudulent.

Seven Casino monitors activity and will take action where prohibited behaviour is detected.

Multi-Accounting and Bonus Abuse

Creating multiple accounts for a single person or household is strictly prohibited. Bonus abuse — including creating accounts to claim duplicate or otherwise impermissible offers, abusing promotion terms, or reversing deposits to circumvent wagering requirements — is prohibited. Where multi-accounting or bonus abuse is suspected, Seven Casino may:

• Void bonus funds and related winnings.
• Confiscate balances obtained via abusive activity.
• Suspend or close accounts.
• Withhold withdrawals until investigations are complete.

Games, Fair Play and Technical Interruptions

Game Fairness and RNG

Seven Casino uses certified Random Number Generators (RNG) and partners with independently audited game providers. Game fairness is periodically audited by recognised testing organisations. Provably fair mechanics used in certain crash/instant games may be auditable by players in real time where the game provides such functionality.

Technical Interruptions and Voided Gameplay

Games may be subject to delays, interruptions, or error conditions due to network issues, maintenance, or technical faults. If a game fault occurs, Seven Casino reserves the right to void, cancel, or revert wagers or game outcomes, and to adjust balances accordingly. Where possible, Seven Casino will restore correct balances or resolve disputes in a timely manner and notify affected players of any corrective action.

Bonuses, Promotions and Wagering
General Bonus Rules

All bonuses, free spins and promotions are subject to specific promotional terms in addition to these Terms. General rules include:

• Only one active bonus may be held at a time unless expressly stated otherwise.
• Maximum bet while playing with bonus funds is £2 per spin or per wager unless otherwise specified.
• Bonus expiry periods apply; for example, welcome bonus funds must be wagered within 7 days of deposit.
• Game or provider-specific exclusions may apply for bonus play.

Always review the specific terms of any bonus or promotion before participating.

Welcome Offer and Wagering

Seven Casino may offer a multi-deposit welcome package. Wagering terms for welcome bonus funds are typically 10× the bonus amount received. Contributions to wagering vary by game type: slot games generally contribute 100%, table games 15%, and live dealer games 20% toward wagering requirements. Other promotional offers may carry higher wagering requirements (e.g., 45× for certain reloads). Bonus conversion caps may apply (for example, a multiple of the original bonus amount).

Free Spins and Promotional Spins

Free spins awarded during promotions are often credited to a bonus balance and may carry wagering requirements on winnings (for example, 2×). Free-spin promotions can be seasonal and may be restricted to selected games.

Cashback and Recurring Promotions

Eligible cashback, reloads, and recurring promotions are governed by their own terms. For example, weekly cashback may be calculated on net losses during a defined period and credited as real money subject to eligibility thresholds and caps.

Bonus Abuse Prevention

Seven Casino monitors for suspicious patterns of play and may deny or claw back bonuses where abuse is detected. This includes but is not limited to:

• Using multiple accounts to claim bonuses.
• Routing play to exploit contribution differentials between games.
• Exploiting software or promotional errors.

If Seven Casino reasonably suspects bonus abuse, Seven Casino may withhold or reclaim promotional funds and related winnings, restrict account access, and take other remedial measures.

Deposits, Withdrawals and Financial Terms
Accepted Payment Methods

Seven Casino supports a range of deposit and withdrawal methods including:

• Debit/Credit cards (Visa & Mastercard)
• Bank transfers (Faster Payments)
• E-wallets (Skrill, Neteller)
• Cryptocurrencies (Bitcoin, Ethereum)

Minimum deposit and withdrawal amounts, processing times, and maximums vary by method and by jurisdiction. Minimum deposit thresholds to qualify for certain promotions may apply (e.g., £25 for some welcome offers).

Examples of typical limits and processing times:

• Card deposits: £20–£5,000, instant, no fees.
• Bank transfer: £50–£10,000, 1–3 business days.
• E-wallets: £20–£2,000, instant.
• Cryptocurrencies: £20–£50,000, 10–30 minutes.Withdrawals generally follow similar method-specific timing with additional processing times for compliance checks (e.g., card withdrawals 3–5 business days). VIP tiers may receive priority processing.

Withdrawal Processing and Verification

Withdrawals require completion of KYC checks and will not be paid until verification is satisfactory. Seven Casino aims to process withdrawal requests during business days and typically within the published timeframes. Seven Casino reserves the right to delay withdrawals for additional verification, suspected fraud, or regulatory checks. Withdrawal limits apply per transaction, daily, weekly and monthly and may be reviewed periodically.

Fees and Currency

Seven Casino does not ordinarily charge deposit or withdrawal fees, though third-party service providers or your bank may impose charges. Currency options and conversion rules will be displayed at checkout. UK players may receive GBP-denominated offers and balances.

Responsible Gambling
Tools and Controls

Seven Casino is committed to supporting responsible play and provides tools including:

• Deposit limits (daily, weekly, monthly).
• Reality check reminders after set intervals (e.g., 30, 60, 90 minutes).
• Session time-outs and cool-off periods (7, 14, 30 days).
• Self-exclusion options (minimum 6 months) with the ability to extend.

Players can set their own limits through account settings, and Seven Casino allows customers to request further restrictions or account closures via support.

Support and External Resources

Seven Casino provides links and contact information for specialist support organisations (for example, GamCare and Gambling Therapy) within the Responsible Gambling section. Seven Casino encourages players to seek help if gambling is causing problems.

Suspension, Account Closure and Funds
Suspension and Investigation

Seven Casino may suspend, restrict, or close accounts for reasons including suspected fraud, breach of Terms, regulatory requests, unresolved KYC, or for player protection concerns. During investigations, access to funds may be temporarily restricted pending completion of checks.

Closure and Forfeiture

If Seven Casino terminates an account for breach or misuse, retention or forfeiture of funds will depend on the findings of any investigation and applicable laws and regulations. Seven Casino will seek to resolve financial matters fairly and in accordance with applicable licence obligations where possible.

Intellectual Property

All content on the Platform — including branding, logos, text, images, software and game interfaces — is owned by or licensed to Seven Casino. You may not copy, reproduce, distribute or create derivative works from Seven Casino content without express written permission.

Limitation of Liability

Seven Casino strives to provide a reliable service, but the Platform is provided "as is". Seven Casino is not responsible for:

• Losses arising from illegal or unauthorised use of your account due to failure to safeguard login credentials.
• Losses arising from network outages, third-party payment providers, or force majeure events.
• Indirect, incidental or consequential losses except where prohibited by law.

Liability to users is subject to applicable consumer protection regulations and the limits required under the Platform’s regulatory framework.

Changes to the Platform and Terms

Seven Casino may modify features, promotional offers, or these Terms from time to time. Material changes will be communicated through the Platform or by email. Continued use after changes constitutes acceptance.

Complaints and Contacting Support

If you have questions, complaints, or require assistance, Seven Casino provides multi-channel support:

• Email
• Live Chat: available 24/7 via the Platform (average response times vary)
• Telephone: +44 203 769 2847 (support hours may apply for some services)
• Help Centre: searchable FAQ and knowledge base available on the Platform

Seven Casino will acknowledge and process complaints in line with regulatory requirements. UK players may also raise disputes through the UKGC if not satisfied with Seven Casino’s internal resolution.

Miscellaneous
Governing Law

These Terms are governed by the laws applicable to Seven Casino’s licence and operation. Where you are a consumer, local mandatory protections may apply.

Severability

If any provision is found unenforceable, the remainder of these Terms will continue in effect.

Entire Agreement

These Terms, together with any specific promotional terms, privacy policy, and other policies posted on the Platform, constitute the entire agreement between you and Seven Casino in relation to your use of the Platform.

Seven Casino is committed to transparency, fair play, and responsible operation. For any further clarifications or to request specific contractual terms, contact us via email.